General

We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return, replacement, exchange, or refund in accordance with this Return & Refund Policy. Please read this Policy carefully before placing an order so that you understand our return procedures and eligibility requirements.



Cancellation and Change of Mind

We want you to be satisfied with your purchase. If you change your mind, you may request a return within 30 days of receiving your order, provided that:

The item is unworn, unused, and in its original condition.
All original packaging, tags, and accessories are included.
The return request has been approved by our customer service team.
The item is not listed as a non-returnable or final sale product.

Please note that original shipping charges are non-refundable unless the return is due to our error.



Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of receiving your order.
Include your order number and clear photos of the damaged item and packaging.
Once your claim has been reviewed and approved, we will provide a replacement, exchange, or refund, depending on product availability and your preference.

Claims submitted after this period may be subject to review and may not be eligible for a replacement or refund.





Returns May Be Declined

We may decline a return, refund, or replacement if:

The product has been worn, damaged, or misused.
The damage resulted from improper care or normal wear and tear.
The product was purchased as a final sale or marked as non-returnable.
The item is returned without prior authorization.



Non-returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift cards
Personalized or customized items
Products damaged through misuse
Products returned without original packaging



Return Shipping Costs

If the return is due to our error (such as a defective, damaged, or incorrect item), we will cover the return shipping costs.

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

Return shipping fees are non-refundable unless the return is caused by our error.

We recommend keeping your return tracking number until your return has been processed.



Processing Time

We aim to review return requests within 2–3 business days. Processing times may be longer during holidays or peak shopping seasons.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.




Return Instructions

To request a return, please contact our customer service team at sale@xtvenm.com. We will provide return instructions after your request has been approved.

Please do not return any item without contacting us first. The return address may differ from the original shipping address, and returns sent without prior authorization may be delayed or refused.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider. 

Refunds apply only to the purchase price of the returned item and do not include any shipping charges, unless the return is due to our error.



Exchanges

If you wish to exchange an item for a different size or color, please contact us before returning your order. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund instead.



Order Cancellation

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it can no longer be cancelled. Please follow our return procedure after receiving the package.



Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return, replacement, or refund, please contact us:

Email: sale@xtvenm.com

We will respond to your inquiry as soon as reasonably possible during our business hours.