Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional events, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

Shipping Rates

We offer the following shipping options:

Standard Shipping: US$5.99 per order.
Free Standard Shipping on all orders of US$99.00 or more (after discounts, where applicable).

Shipping charges are calculated and displayed at checkout before payment is completed.

Delivery Time

Estimated delivery times are:

Standard Shipping: 7–13 business days

Delivery times are estimates only and may vary depending on your location, customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

International Shipping

Xtvenm ships to customers in multiple countries and regions.

International delivery times may vary depending on the destination. Customers are responsible for any customs duties, import taxes, or other fees imposed by their local customs authorities, where applicable.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for the tracking information to become available.

Before placing your order, please ensure that your shipping address and product selections (including size and color) are accurate. If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us and we will assist you in investigating the shipment with the carrier.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with your household members, neighbors, or local carrier. If you still require assistance, please contact our customer support team.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: sale@xtvenm.com